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More than half of the population aged 16-74 has digital skills at or above basic level
Information and knowledge society - household survey
More than half of the population aged 16-74 has digital skills at or above basic level - 2023
21 November 2023


In 2023, 25.9% of people aged 16 to 74 have digital skills at basic level and 30.0% above basic, giving a proportion of 56.0% for all those with skills at basic level or above, 0.7 percentage points (pp) more than in 2021.

In the same year, 85.8% of the resident population aged 16-74 used the internet in the 3 months prior to the interview (1.3 pp more than in the previous year). Virtually all young people aged 16-24 and all students use the internet, and the usage rate is over 98% for those (16-74) who have completed upper secondary or tertiary education.

Communication and access to information remain the main activities of internet users: 92.2% exchanged instant messages (via WhatsApp, Messenger, etc.), 87.5% sent or received emails, 85.3% searched for information about products or services, 82.4% made phone calls or video calls, 79.7% read news and 79.3% participated in social networks. More than a third (35.5%) of internet users encountered aggressive, discriminatory or humiliating content, mainly related to nationality, ethnicity or race (27.9%).

Around 30% of the population uses digital authentication with a Citizen Card (CC) or Digital Mobile Key (CMD in Portuguese) to access online services. The use of the CC or CMD as a means for online authentication is more significant for men (32.7% of the male population) than for women (28.4%). By age, the use of these means of authentication is most reported by people aged 25 to 34 (46.4%) and higher than the national average in the age groups up to 54. Among those who do not use them, 56,7% do not do so because they do not access services that require their use.

In 2023, 43.9% of people aged 16 to 74 placed orders online in the 3 months prior to the interview, 1.2 pp more than in 2022, maintaining the deceleration of the indicator already seen in 2022 (2.3 pp more), after the more significant increases observed in 2020 (7 pp more) and 2021 (5.2 pp more).

89.0% of households in Portugal have internet access at home and 85.8% have a broadband connection; Connections using fixed technologies (83.8%) continue to predominate, compared to mobile technologies (49.5%).

88.3% of households have access to TV by subscription and 33.1% have access to DTT at home. Access to TV by subscription is more common among families with children (95.1%) and in families with greater resources (94.5%), unlike DTT, which predominates among families without children (33.5%) and in families with fewer resources (39.3%).

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