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There are more e-commerce users, mostly women
Information and knowledge society - household survey
There are more e-commerce users, mostly women - 2021
22 November 2021


In 2021, the proportion of e-commerce users continued to increase: more 5.2 pp than in 2020.

The rate of e-commerce use increased mainly in the case of women, more 8.8 pp, with a significantly higher proportion (43.2%) in 2021 than men (37.4%).

The type of products or services ordered is the same as for 2020, with the predominance of users who ordered clothes, shoes, or accessories (69.0% in 2021 and 60.4% in 2020), deliveries from restaurants (46.0% in 2021 and 38.2% in 2020) and films, series or sports programs (34.9% in 2021 and 34.3% in 2020).

In 2021, the proportion of households connected to the internet at home through broadband increased by 2.4 pp compared to the previous year, reaching 84.1%.

In 2021, 83.0% of the resident population aged 16 to 74 use the internet. These results support the increase in growth in the previous year (plus 3.0 pp in 2020 and 4.0 pp more in 2021).

Internet users in 2021 do it mainly to communicate and access information: 91.4% exchanged instant messages (via WhatsApp, Messenger, etc.), 87.6% sent or received emails, 86.7% searched for information about products or services and 81.3% read news. In all activities related to learning, it stands out the proportion of those who use the internet to attend online courses (24.5%, 6.5 pp more than in 2020).

The proportion of people in teleworking decreased by about 11 pp compared to 2020, from 31.1% to 20.1%. The reference to the COVID-19 pandemic as a justification for working from home has also decreased, from 29.6% in 2020 to 17.5% in 2021 (minus 12.1 pp).

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