SYNTHESIS INE@COVID-19, 29-Nov-2021

November . 29 . 2021 SYNTH SIS IN @ COVID-19 www.ine.pt page 3/9 Communication Unit | tel: +351 21 842 61 10 | sci@ine.pt • Digital means of communication (social media) are used by 59.4% of the enterprises; of these, almost all (97.9%) use social networks; • 34.7% of the enterprises purchase cloud computing services to use on the Internet (+5.7 p.p. than in 2020), with email (88.7%) and file storage (70.5%) standing out; • Almost 1/4 of the enterprises (23.4%) use interconnected devices or systems that can be remotely monitored or controlled through the Internet of Things (IoT), which represents a 10.4 p.p. increase from 2020; • Nearly 1/5 of the enterprises (17.3%) used Artificial Intelligence (AI) technologies. The most used were those that analyse written language, identify objects, or people through images, and automate different workflows, or assist in decision-making. In 2020: • Sales of goods and services through e-commerce accounted for 17.0% of total turnover, 2.8 percentage points (p.p.) less than in the previous year. This result was influenced by the reductions observed in accommodation and transport services and by the reduction of the transactions between enterprises, reflecting the contraction of the economic activity due to the pandemic; • In the context of the COVID-19 pandemic, 21.3% of the enterprises have started or increased efforts to sell goods or services over the Internet and 24.0% have increased investment in Information and Communication Technologies; • Concerning enterprises that have made sales of goods and/or services via e-commerce: » 96.3% did so for clients located in Portugal; » 49.7% sold to other European Union countries; » 35.2% sold to the rest of the world; • In e-commerce, customers located in Portugal were predominant in all sectors of the economic activity; • 30.7% of the enterprises increased the number of remote meetings conducted by the enterprise using computers or mobile phones, 17.1% have increased the percentage of employees with remote access to the email system and 17.0% have increased the percentage of employees with remote access to ICT systems (except email); • In 85.2% of the enterprises, the increase in the percentage of employees with remote access to the e-mail system, via computers or mobile phones, was wholly or partially due to the COVID-19 pandemic. Persons employed using computers with an Internet connection for professional purposes as a percentage of total persons employed in enterprises with 10 or more persons employed 42.8% 34.4% 29.8% 33.7% 35.6% 49.3% 59.0% 93.9% 44.5% 30.8% 31.2% 36.6% 37.1% 51.5% 60.1% 94.8% 2021 2020 Total enterprises with 10 or more persons employed Accommoda�on and food services Other services Trade Industry and energy Construc�on and real estate ac�vi�es Transporta�on and storage Informa�on and communica�on More information is available at: Information and knowledge society business survey -2021 (22 November 2021)